The Sydney Gent

Privacy Policy

At The Sydney Gent, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, store, and disclose your data when you use our online platform or visit our physical store.

Information We Collect

We gather information you provide directly to us when purchasing products, using our tailoring and alteration services, booking personal styling consultations, or communicating with us. This includes:

• Personal identification details (name, address, phone number)
• Payment and billing information
• Shipping and delivery details
• Account credentials and login data
• Preferences and consultation notes related to styling services

How We Use Your Information

Your information is used to:

• Process and fulfill orders for clothing, footwear, and accessories
• Provide bespoke tailoring, alterations, and styling consultations
• Manage your account and deliver a personalized shopping experience
• Communicate important updates about your orders and services
• Improve our products, website, and customer service
• Comply with legal obligations and prevent fraud

Legal Basis for Processing

For customers within the European Economic Area (EEA), we process personal data based on your consent, performance of the contract, legitimate interests, or where required by law. You have the right to withdraw consent at any time, subject to legal and contractual restrictions.

Data Sharing and Disclosure

We may share your personal data with third parties only as necessary to provide our services, such as:

• Trusted delivery and payment providers
• Professional advisors, including legal and accounting services
• Service providers who support our online platform operations

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our team undergoes regular training on data security best practices.

Data Retention

Your personal data is retained only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer required, your information is securely deleted or anonymized.

Your Rights

You have rights regarding your personal data, including:

• Accessing and obtaining a copy of your information
• Requesting correction of inaccurate or incomplete data
• Erasure of personal data in certain circumstances
• Restricting or objecting to processing
• Data portability
• Withdrawing consent when processing is based on consent

If you wish to exercise any of these rights, please contact us at our physical address.

International Transfers

Where personal data is transferred outside of Australia or the European Economic Area, we ensure that it is protected by appropriate safeguards consistent with applicable privacy laws.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.

Contact Information

If you have any questions or concerns about your privacy, please contact us at: